TrustRev.com provides this policy to provide you with information relating to how we collect, use and share information.
When we set out to make TrustRev.com the best shopping experience, we didn't want to settle on a generic one size fits all site. We wanted to build a site that speaks to the best deals and safest shopping experience for you. We respect your privacy and we do collect data on how you use our site and services in order to tailor it to your needs.
TrustRev.com respects the privacy and security of its users. Our goal is to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. In order to achieve this goal, we sometimes collect information as you interact with our online services to understand what differentiates you from each of our millions of other users.
In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices for the entire TrustRev.com site. Additional terms and conditions regarding the collection and use of your information are also provided to you before you register. Here, you will learn what personally identifiable information of yours is collected, how and when we might use your information, how we protect your information, who has access to your information, and how you can correct any inaccuracies in the information.Information Collected
TrustRev.com collects certain information from and about its users in three ways -- directly from the user, from our Web server logs, and with cookies.
User-Supplied Information: When you register for TrustRev.com, we may ask you for your name, email address, invoice numbers pertaining to online transactions, and some other personal information. The more accurate information you volunteer, the better we are able to customize your TrustRev.com experience.
Server Log Information: When you visit an Internet Web site, you disclose certain information about yourself, such as your Internet Protocol (IP) address, the time of your visit, and the referring location (e.g., the Site or page that offered a link to a TrustRev.com page). TrustRev.com, like many other sites, records this basic information about visits to its site.
You should remember that whenever you voluntarily disclose personal information online, such as in message boards, through e-mail, discussion groups, or in chat areas, your information can be collected and used by others. Although TrustRev.com tries to protect your personal information, TrustRev.com cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are also solely responsible for maintaining the secrecy of any passwords you set up and/or any account information.
How and When Information is Used
We use information in different ways to give you the best experience.
User-supplied information: This information is used for purposes such as personalization and verification.
Web Server Logs: This information helps us identify which areas of our site are of interest to our visitors. TrustRev.com also collects the Internet Protocol (IP) addresses of its visitors for the purposes of system administration and to report aggregate information to our advertisers.
Invoice Numbers: When you submit a review of an online merchant to TrustRev.com, we ask you to provide an invoice number for your transaction with that merchant as evidence that you did indeed enter into a transaction with that merchant. Merchants have the ability to login to TrustRev.com to view invoice numbers submitted to our site by their customers for any given review of that merchant. Therefore any invoice number that you submit to our website is visible to the merchant to whom your review pertains, but not to any other merchants or users of our website.
How We Protect Your Information
Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. TrustRev.com will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others. In addition, if applicable, you should remember to sign out of your TrustRev.com account or service at the end of each session. You may also wish to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, TrustRev.com cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information to us at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.
Our Email Programs
TrustRev.com sends the following types of emails to our users:
New user registrations: When you signup for a free account at TrustRev.com, either to write a review to participate in our discussion forums, we send you a verification email containing a link. Click the link to verify and activate your account. Once activated, this email is no longer sent to you. You may receive more than one activation email reminder, but an opt-out link is provided at the bottom of these activation emails.
Deal Newsletter: You can choose to receive daily deals newsletters containing product specials found at various retailers. To receive this newsletter, you must opt in by inputting your email address into a form on our homepage. Then, you will receive a verification email to confirm that you want to receive the newsletter. Every newsletter that is sent out also includes an unsubscribe link at the bottom.
Review Alerts: If you are an online retailer, you can signup to be notified by email when reviewers post reviews to our site about your company. You can turn these email alerts on and off in the merchant administration panel that we provide to you.
When you write a review for a merchant listed at TrustRev.com, that merchant can post a public response in reply to your review. You will be emailed a copy of the merchant's response. Additionally, the merchant can contact you via our site, to send you an email via a web form. Your email address is not revealed to the merchant. If you wish to opt out of these types of emails, use the unsubscribe link at the bottom of each email.
Exit Survey Reminders: Many Internet retailers participate in our exit survey program, which displays a popup window to the user after the user completes a purchase at the retailer's website. The exit survey window asks the user if they want to write a review of the retailer, and to enter their email address, if so. Then, one week later, we send a reminder email to the user, asking them to complete a review. Only one reminder email is sent, as part of this program, per the user's initial request.
Who Has Access to the Information
TrustRev.com may disclose personal information to affiliates or to third party vendors, consultants, and other service providers who are working on our behalf.
Also, your personal information may be disclosed or transferred to one or more third parties in connection with, or during negotiations of, any merger, sale of company assets, financing, restructuring or acquisition of all or a portion of our business to or by another company. When you are at the TrustRev.com site and asked for personal information, you share that information with TrustRev.com (or to affiliates and/or vendors providing services on behalf of TrustRev.com) alone, unless the service is offered in conjunction with another party. For example, some TrustRev.com services are offered in conjunction with another company. In order to provide such co-branded services to you, it is necessary for us to share your personal information with the company offering the co-branded service. If you do not want your data to be shared, you can choose not to allow the transfer of data by not using that particular service. If you choose to share your data with a provider of a co-branded service, you should understand that those providers may have separate privacy and data collection practices. TrustRev.com has no control over and accepts no liability for these independent practices. Each provider should more information regarding its privacy and/or use policies.
Third Party Advertising
How to Correct Inaccuracies
Opt Out of Email
To stop receiving any kind of emails from TrustRev.com, contact us and provide your email address. Our Mailing Address to Contact Us
501 Silverside Road
Wilmington, DE 19809
or contact us online through our contact page.